Refund policy

100% Satisfied or your money back

Our 100% money-back policy lasts for 14 days. If 14 days have passed since you received purchase, we are unfortunately unable to offer you a refund or exchange.

To qualify for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

To make a return, you must present us with a receipt or proof of purchase.


There are certain situations where only a partial refund will be granted: (if applicable)

* Any item that is not in its original condition, is damaged or is missing parts for reasons that are not due to an error on our part.

* Any item returned more than 14 days after delivery.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing delay before a refund is posted.

If after completing all these steps you have still not received your refund, please contact us at contact@japandistore.com.

Sale items (if applicable)

For the purchase of a promotional item, you will be refunded the purchase price, including promotion.

Exchanges (if applicable)

We will only replace an item if it is faulty or damaged. If you wish to exchange it for the same item, please send us an e-mail to contact@japandistore.com.

Gifts

If the returned item was identified as a gift at the time of purchase and sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.

Shipping

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item worth more than €75, you should consider using a delivery service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you return.